Effective Date: 11 Dec 2024

Repacket ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our services, including our content filtering engine, machine learning-based malware detection, and browsing control tools.

1. Information We Collect

We collect information in the following ways:

Information Provided by Users

Account Information: Name, email address, job title, and other details required to create and manage accounts.

Communication Records: Requests or inquiries submitted through our notification system.

Automatically Collected Information

Usage Data: Information about your browsing activities, websites accessed, and requests made through our system.

Technical Data: IP addresses, device identifiers, browser types, and other metadata required to provide and improve our services.

Third-Party Information

Threat Intelligence Feeds: Data about malware or C2 domains sourced from third-party services for enhanced threat detection.

2. How We Use Your Information

We use the information collected to:

Provide and maintain our services.

Detect, prevent, and respond to security threats, including malware and unauthorized access.

Manage user permissions and resolve blocked website access requests.

Improve our services through machine learning and other technologies.

Communicate updates, security alerts, and other important information.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

With Authorized Users: Information may be shared with managers or administrators within your organization for access management and reporting.

With Service Providers: Trusted partners that assist in providing, maintaining, or improving our services.

For Legal Reasons: When required by law, to enforce our terms, or to protect our rights, safety, or property.

4. Data Security

We implement technical, administrative, and physical safeguards to protect your data from unauthorized access, use, or disclosure. These include:

End-to-end encryption of sensitive data.

Regular security assessments and updates.

AI-driven monitoring for anomalous activities.

5. Data Retention

We retain information only as long as necessary for the purposes outlined in this policy or as required by law. Afterward, data is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the following rights regarding your data:

Access: Request details about the data we collect.

Correction: Update or correct inaccurate information.

Deletion: Request the removal of your data, where applicable.

Objection: Opt-out of certain uses or disclosures.

7. Cookies and Tracking

Repacket uses cookies and similar technologies to improve user experience and enhance security. Users can manage cookie preferences through their browser settings.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The "Effective Date" at the top will indicate the latest revision. Users will be notified of significant changes where required.

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